Booking ChatBot

Imagine we have a chatbot which manages System demo booking to interested clients.

We can have a start menu (first step) as below

"MAIN_MENU":
  type: button
  message:
    body: "Hi, I am JAWCE 🤖, your ERP System booking assistant.
           \n\nWhat would you like to do today?"
    buttons:
      - Book a demo
      - Help
  routes:
    "book a demo": "BOOK_STAGE"
    "help": "HELP_MENU"

A lot is happening here, but let's break it down.

The type - Specifies that this template should show as a button message on the end user on WhatsApp.

The message - Message to show the user, like a button body

The buttons - The buttons to show to the user which the user will select / click

The routes - To know where to go when user selects any of the button options we presented them. The routes maps the user response to the next stage defined in your templates folder.

Let's see more templates

"BOOK_STAGE":
    type: button
    message:
        body: "Kindly confirm your system demo booking request by clicking the start button"
        footer: ERP Demo
        buttons:
        - Start
        - Return
    routes:
        "start": 1000
        "return": "MAIN_MENU"

1000:
    type: button
    prop: userSelectedErp
    message:
        body: "Great choice, select your ERP of choice"
        buttons:
            - ERPNext
            - SAP
            - Odoo
    routes:
        "re:.*": 2000

2000:
    type: text
    prop: userSelectedBookingDate
    message:
        - "Kindly provide your preferred demo date and time in 24hr format"
        - ""
        - "Format: _DD/MM/YYYY HH:MM_ e.g *23/05/2024 10:00*"
    routes:
        "re:.*": 3000

3000:
    type: button
    message:
        body: "Your booking has been recorded. I will notify you 30mins before on your selected demo day 🙂"
        buttons:
            - Menu
    routes:
        "menu": "MAIN_MENU"

By now you can picture what the above is doing. You can name your stages any way you want, numbers or text - your choice.

This will be the chatbot conversation brain and it will be hopping from 1 stage to the other as you define it 😀.

PS: The templates above you might not need to understand what each part works, we will look into that in later sections